Terms & Conditions


  • A part payment of 30% of the total cost of the booking will be charged upon booking with us and is non-refundable. We only have a limited supply of tents so we need to be sure that you aren't going to cancel on us. Full payment must be made 28 days prior to the event at the very latest. We prefer, however, to receive full payment straight away or well in advance if possible.

  • A minimum of 2 nights per booking is required, however we will consider events that only require a single night and charge a suitable reduced fee, subject to requirements.

  • A refundable deposit of £150.00 per tent is required. These tents are expensive to buy and even more expensive to maintain so all we ask is that you and your fellow campers look after them as if they were your own. If the tents or the furniture are damaged out of malice we will not refund the full amount, if any, of the £150.00 deposit. The deposit will be returned within ten days of departure, minus deductions if applicable, which will be fully itemised.

  • Guests agree, for themselves and on behalf of the other occupants of the tent they have booked:

- not to use any heating, cooking, gas appliances  electric heaters, or any fire, candle or other naked flame,

- when the tent is unoccupied, to keep it closed, dry and secure and in particular to close any door fastenings,

- not to tamper with the structure or any part of the equipment and in particular not to

affix or suspend any item from the tent,

- that no smoking is permitted in or within 2 metres of tents,

- If you bring dogs into tent (subject to prior approval) You clean up after them, they must be house trained, and no going on the beds allowed.

- to pay us for any damage or excessive soiling to the tents during the hire period.

  • Unless clearly stated on the booking confirmation the booking of tents does not include event tickets or entry to any event.

  • Check-in and check-out times will be specified on the booking form or otherwise specified in writing by us. No refunds will be given for earlier check out.

  • All children must be registered on the booking confirmation.



  • Guests may cancel by clear notice in writing (letter or email) to us at any time prior to the booked check-in date. We will refund booking fees, subject to the following deductions, based on the length of notice of cancellation before booked check-in date:

- 60 days before the event - 50% deduction

- 30-60 days - 100% deduction

  • We will make refunds without undue delay, and no later than 14 days after the day on which we receive notice of cancellation. We will make the refund using the same means of payment as was used for the booking.  Apart from the deductions referred to above, no fees will be charges as a result of the refund.

  • Festival bell tent bookings made directly through us are non-refundable. We ask that you sell your glamping ticket to other festival goers if you are unable to attend the festival.




  • The person that has made the booking is wholly responsible for all of the tents and furnishings. If other guests at your event damage the goods we will not refund the full deposit, if any (depending on cost of the damage).

  • The contents of our tent packages may vary slightly from tent to tent and may not be exactly what you see in our pictures. All of our furniture is unique, up-cycled and sourced from different places all over the world so each tent has a slightly different design.

(2) SITE

  • The Hire Charges are based on the assumption that the site is a flat, level, firm ground with vehicle access and that no drains, cables etc are buried beneath the surface or otherwise concealed. The Hire Charges do not include any making good or repairing of any damage to the site. Should these assumptions be incorrect we reserve the right to additionally charge you for any extra work we agree to provide (which shall be calculated before setting up).

  • The Hirer is required to select a site that is not susceptible to bogginess or has poor drainage. Any flooding caused is the responsibility of the Hirer.

  • The Hirer must ensure that any obstructions to the site are removed before the Company arrives. This includes plants, shrubs, trees, vehicles and other materials. The Company reserves the right to apply a discretionary surcharge at its standard advertised rates if obstructions prevent work from commencing.



The Company’s maximum aggregate liability for breach of a contract (including any liability for the acts or omissions of its employees, agents and subcontractors), whether arising in contract, tort (including negligence), misrepresentation or otherwise, shall in no circumstances exceed the Hire Charges received by it under that contract.

Nothing in these terms and conditions shall exclude or in any way limit:

(a) liability for death or personal injury caused by the company’s own negligence;

(b) either party’s liability for fraud or fraudulent misrepresentation; or

(c) any other liability which cannot be excluded by law.

These terms and conditions sets forth the full extent of the company’s obligations and liabilities in respect of the equipment and its hiring by the Hirer. The company warrants that the equipment shall be of satisfactory quality and fit for purpose, and that it will deliver its services using reasonable care and skill and in accordance with standard industry practice.

In particular, there are no conditions, warranties or other terms, express or implied, including as to quality, fitness for a particular purpose or any other kind whatsoever, that are binding on the company except as specifically stated in these terms and conditions.

Any condition, warranty or other term concerning the equipment which might otherwise be implied into or incorporated within these terms and conditions, whether by statute, common law or otherwise, is expressly excluded.

The company shall not be liable under these terms and conditions for any:

(a) loss of profit;

(b) loss of revenue

(c) loss of business; or

(d) indirect or consequential loss or damage, in each case, however caused, even if foreseeable. Your statutory rights are unaffected.



Payments must be made in accordance with the terms stated in the company’s quotation. Should settlement not be made by 20 days prior to the Hire date then interest will be charged at 4 % per annum above the base rate of the National Westminster Bank Plc



(a) The hirer shall during the period of hire be responsible for the maintenance and safe custody of the equipment from completion of erection to the dismantling.

(b) The hirer must be satisfied with the equipment before use and should notify the company of any miscounts, incorrect deliveries or unacceptable equipment before use.

(c) The hirer shall leave the equipment in a clean and tidy state, a reasonable surcharge will be applied for cleaning if it is not and will be deducted from the damage deposit and / or charged directly to the hirer.



The insurance provided by the company covers the equipment against: theft, vandalism, fire and explosion, storm and tempest. The risk for any exclusions under the company’s insurance passes to the hirer on delivery of the equipment.



Exclusions include but are not limited to:

(a) Furniture

(b) Insurance excess – the insurance cover excludes the first £250 of any claim and this is payable by the hirer.

(c) Cover only applies to equipment that is delivered by the company and does not include any equipment provided by a sub-contractor, unless invoiced by the company.

(d) Disappearance, unexplained or inventory shortage

(e) Consequential Loss

(f) Acts of fraud or dishonesty by any party to whom the property insured has been entrusted or hired.

(g) Any breach of the company terms and conditions as herein stated will negate the insurance policy

(h) The hirer is to keep the equipment on site at all times and not attempt to move the equipment to any other location without the company’s prior written consent; to keep the company fully informed of all material matters relating to the equipment; not to use the equipment for any unlawful purpose.

(i) Failure to report the loss or damage arising from fire, theft or vandalism to the police immediately upon discovery and to the company within 24 hours.



(a) The hirer should not enter the equipment whilst the company is erecting it.

(b) The hirer should keep the tent completely closed and secure while not in use during the period of hire.

(c) The hirer should not tamper with the structure or any part of the equipment and in particular not affix or suspend from the equipment any item whatsoever without written consent of the company.

(d) The hirer should not use any lighting, heating, cooking or other gas or electrical appliances of any kind, other than what is provided for and appropriate to use, inside the company’s tents without the previous consent in writing of the company. No cooking or use of gas appliances of any kind should be used inside the company’s tents.

(e) The Hirer is responsible for any damage and loss caused to the Equipment regardless of culpability, and therefore should the security deposit be insufficient to cover costs incurred by the Company, the Hirer will be liable for all costs associated with this damage.

(f) Any naked flames used on site in proximity to the tent are entirely at the Hirers own risk.

(g) No animals are allowed inside the Company’s tents, without the previous consent in writing of the Company.

(h) No smoking is allowed inside the Company’s tents.

(i) Barbecue equipment or open fires outside are to be placed a minimum of eight feet from the marquee or tent and not left unattended whilst in use.

(j) In certain circumstances, such as the use of private land, the hirer is responsible for giving notice to or obtaining permits from any authorities who are or may be concerned and must take application where necessary to the Planning Authority, District Surveyor, Police, Fire Brigade and any similar authority or organization. Any costs incurred in delays or modifications in the work arising from the absence or misrepresentation of all such necessary permissions and permits shall be payable to the company by the hirer. Where appropriate obtain a license from the local authority. Any requirements under the license must be notified to us in writing, at least 28 days prior to erection. Should the company for any reason be unable to comply with these requirements, then the contract will become void and the hirer advised accordingly.

(k) The hirer will be responsible for any additional costs incurred to the company as a result of any booked equipment not being able to be erected/laid due to incorrect measurements, varying height levels or undisclosed site complications of which the company were not informed in writing.

(l) The hirer will be responsible for any costs incurred by the company due to changes being requested once the erecting of tents has begun.



All equipment remains at all times the property of the company. The hirer may not sub-hire or part with possession of the equipment or any part of it and may not allow any lien or encumbrance to be created over the equipment.



The company will not be responsible for and the hirer will indemnify the company against all claims for the injury to persons or loss or damage to property caused during the hirer’s use of the equipment unless it be proved that such injury or damage was caused by negligence of the company.



The Company normally provides labour for the erection and dismantling and the cost thereof is included in the Hire Charges. Only in exceptional circumstances and by special arrangement will the Company allow the Hirer to erect and/or dismantle the Company’s property. In these exceptional circumstances The Hirer agrees that the Company, its Agents, Officers or Employees, accept no liability for any personal injury or damage to any persons or property suffered from erecting and / or dismantling the Company’s property.



The hire charges do not include attendance by the company’s workforce, employed or sub-contracted, except during the actual processes of erecting and dismantling the tent age.



The company will not be liable for any: Act of God including but not limited to tempest, fire, flood, storm, natural disaster or poor weather conditions; war, civil war, sabotage or act of terrorism; government sanction, embargo, import or export regulation or order; labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services, and any other factor outside of the reasonable control of the company.

Should your event be cancelled due to unforeseen circumstances (financial or otherwise) we will not be held responsible for refunding any guest bookings. This includes festival glamping tickets and payments made by guests for your wedding. In the event of a cancellation the festival or hirer are to be held wholly responsible for the cancellation and any refunds.



This contract will be governed by the laws of England and Wales and the exclusive jurisdiction of the Courts of England and Wales.


(15) OTHER

All variations to these terms and conditions shall be mutually agreed and in writing. The company may reissue its terms and conditions from time to time, and such reissued terms and condition shall apply to all contracts concluded thereafter. The company may terminate a contract immediately by notice in the event of nonpayment by the hirer, if there is any other breach of these terms and conditions by the hirer, or if the hirer becomes bankrupt or becomes subject to any other insolvency proceedings. If any clause is deemed invalid it will not affect the rest of the terms and conditions.



This contract constitutes the entire agreement between the company and the hirer. No verbal representations or arrangements are recognised by the company.

© 2019 by R & R Glamping